Cancellation Notice Please note that you must notify us at least 48 hours in advance if you wish to cancel your room booking. Otherwise, you will need to bear the full cost of the session. Should you cancel before the 48 hour mark, a refund can be requested, minus the card processing fees.

Payment Card Processing Policy Guildford Therapy Rooms use Jane App’s PCI-compliant processing partner Stripe to process cards for payment. We charge your card on booking or post booking. There may be instances where your card is charged without you being notified first, this would be in circumstances where you do not arrive at your booking and we need to charge the fee in line with our cancellation policy, or if you cancel within our cancellation policy.

Jane captures your card information and then sends this to Stripe. Stripe then provide a token to Jane that replicates your card so that we can charge it. Jane will never store the full card details on their servers, nor does Guildford Therapy Rooms have access to your full card information after it is saved. Our staff will ensure that we notify you whenever possible when your card is going to be charged, but in some instances, this may not always be possible. By booking a treatment or session with us either directly, or through our online booking site, you agree to your card being charged for money that is owed to the clinic.

Confidentiality Notice Guildford Therapy Rooms. is compliant with the General Data Protection Regulation (GDPR). To learn more about how we collect, keep, and process your private information in compliance with the GDPR, please view our privacy policy: https://www.guildfordtherapyrooms.co.uk/guildford-therapy-rooms-privacy-notice